Privacy Statement

Sing Gospel is committed to protecting your privacy. This Statement of Privacy applies to the Sing Gospel website and any agreement entered into with Sing Gospel and governs data collection and usage. By using the Sing Gospel websites, you consent to the data practices described in this statement.

Our Privacy Promise

  1. To keep your personal data safe
  2. To not sell your personal data to any other party or group
  3. To give you choices in how you wish to hear from us

Data Protection Laws Are Changing

This notice sets out some of your rights under the new laws which come into effect on May 25th 2018. We will continue to review and update it as and when changes come into effect.

Collection of your Personal Information

This notice sets out some of your rights under the new laws which come into effect on May 25th 2018. We will continue to review and update it as and when changes come into effect.

Collection of your Personal Information

If you choose to enter into an agreement with Sing Gospel we will ask you to provide information about you for security, identification and verification purposes. This is personally identifiable information, such as your e-mail address, name, home or work address or telephone number. When entering into an agreement online we will tell you how the information will be used. When providing information about others you must ensure you have their consent or are otherwise entitled to do so. Sing Gospel also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favourites. Sing Gospel will retain information collected about you for as long as permitted for legitimate business purposes and to meet any legal obligations.

This is what we use your personal information for:

  • To develop and manage our brand, merchandise and services.
  • To provide additional support or guidance about the use of our services.
  • To understand how our members are using our services.
  • To organise shows or events in specific areas or regions.
  • To develop and carry out various marketing activities.
  • To inform you of local and national events, shows and opportunities and information about Sing Gospel benefits.
  • To develop new ways to meet our members’ needs and to help us grow our business.
  • To manage our relationship with you or your business.
  • To operate the Sing Gospel members website and deliver the services you have requested.
  • To test new service offerings.
  • To manage how we work with other companies that provide services to us and our members.
  • To make and manage financial payments.
  • To collect and recover money that is due to us.
  • To obey laws and regulations that may apply to us.
  • To enable us to respond to complaints and seek to resolve them.
  • To run our business in an efficient and proper manner.
  • To enable us to exercise our rights as set out in agreements or contracts.

We collect personal information about you:

We may collect information about you or your business from some or all of these sources:

  1. Data that you provide to us:
    1. When you register for a session
      • First name
      • Last name
      • Email address
      • Contact number
    2. When you join Sing Gospel as a member
      • First name
      • Last name
      • Email address
      • Contact number
      • How you heard about us
      • Harmony part
    3. When you call us on the phone – only retained if required to meet Sing Gospel obligations and as required by law.
      • Information dependent on call
    4. When you email us or write us a letter – only retained if required to meet Sing Gospel obligations and as required by law.
      • Information dependent on content of letter
    5. When you speak with a Sing Gospel director directly – only retained if required to meet Sing Gospel obligations and as required by law.
      • Information dependent on conversation.
    6. When you use our website.
      • Cookies as described in this document
    7. If you take part in a survey – retained only until the data has been compiled and summary results collated.
      • Information dependent on survey
    8. Information provided to a Sing Gospel director – only retained if required to meet Sing Gospel obligations and as required by law.
      • Information dependent on situation
    9. Information provided when entering into a business agreement – information dependent on agreement so includes but is not limited to:
      • Contact name
      • Business address
      • Contact email
      • Contact telephone number
      • Company registration
      • VAT registration
      • Bank information

Data from third parties we may work with from time to time:

  1. Financial service providers who manage fee collection on our behalf.
  2. Sources of public information such as Companies House.
  3. Government and law enforcement agencies as applicable.
  4. Agents that may work on our behalf.
  5. Social networks – please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Sing Gospel public message boards, this information may be collected and used by others. Note: Sing Gospel does not read any of your private online communications.
  6. Market researchers.

Sing Gospel does not collect, use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Sing Gospel encourages you to review the privacy statements of websites you choose to link to from Sing Gospel so that you can understand how those websites collect, use and share your information. Sing Gospel is not responsible for the privacy statements or other content on websites outside of the Sing Gospel and Sing Gospel family of websites.

Who we will share your personal information with:

  1. We may share your personal information with the following organisations:
    • Choir leaders or their approved deputies who may run our rehearsals from time to time.
    • Any party that may be linked to you or the business product or service you provide.
    • Any organisation you ask us to share your personal data with.
    • Any mailing or printing agents, contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential.
    • Anyone to whom we may transfer our rights and duties under any agreement we have with you i.e. for payment processing.
  2. We may need to share your personal information from time to time with other organisations to assist us in providing you with your membership services:
    • If you pay for your membership by direct debit we may share your data with the direct debit scheme provider.
    • If you pay for your membership by card we may share your data with the credit card scheme provider.
    • Our online Customer Record Management provider.
  3. We may also share your personal information if Sing Gospel changes in the future:
    • Sing Gospel may choose to sell, transfer or merge any part of its business or its assets or we may seek to merge or acquire another business.
  • During any such process we may share your data with other parties however this is only if the other party agrees to keep your data safe, private and secure.
  • If such an event occurs then the other party may use your data in the same way as has been set out within this notice.

Sending Data Outside of the European Economic Area (EEA)

We do currently send your data outside of the EEA to follow your instructions, to comply with legal duty or to work with our agents, advisers and suppliers who Sing Gospel uses to help run our business and membership services. If in future we do transfer information outside of the EEA we will ensure that the receiver agrees to only use your personal data in accordance with our instructions and that it is protected in the same manner as if it was being used within the EEA. To do this we will adopt the following safeguards:

  1. Sing Gospel will put in place a contract with the recipient that obligates them to protect it to the same standards as the EEA requires. You can find more information on the European Commission Justice website.
  2. We will transfer it to a non-EEA country with privacy laws that provide the same protection as the EEA. You can find more information on the European Commission Justice website.
  3. Transfer it to organisations that are part of Privacy Shield. Privacy Shield is a framework that sets the privacy standards for data that may be sent between the US and EU countries. This framework ensures those standards are similar to those within the EU. You can find more information on the European Commission Justice website.

How long do we keep this Information about you? 

We keep information in line with our retention policy. These retention periods are in line with the length of time we need to keep your personal information in order to manage and administer your membership. They also take into account our need to meet any legal, statutory and regulatory obligations. These reasons can vary from one piece of information to the next. In all cases our need to use your personal information will be reassessed on a regular basis and information which is no longer required will be disposed of securely.

If you don’t wish to give us personal information

Under the contracted terms of Sing Gospel membership, we may need to collect personal information about you. If you choose not to give us this personal information it will prevent Sing Gospel from being able to meet its obligations. It may also mean that we are unable to perform services required to run your membership and may result in Sing Gospel having to cancel your membership. Any data collection that is optional will be made clear at the time of collection.


Sing Gospel also uses your personal data to inform you of other products or services available from Sing Gospel and its affiliates. Sing Gospel may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Sing Gospel does not sell, rent or lease its customer lists to third parties. Sing Gospel may, from time to time, contact you about a particular offering, event, opportunity that may be of interest to you. In addition, Sing Gospel may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Sing Gospel, and they are required to maintain the confidentiality of your information.

Sing Gospel keeps track of the websites and pages our customers visit within Sing Gospel, in order to determine what Sing Gospel services are the most popular. This data is used to deliver customized content and advertising within Sing Gospel to customers whose behaviour indicates that they are interested in a particular subject area.

Sing Gospel websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Sing Gospel or the site; (b) protect and defend the rights or property of Sing Gospel; and, (c) act under exigent circumstances to protect the personal safety of users of Sing Gospel, or the public.

Accuracy of information

In order to provide the highest level of customer service possible, we need to keep accurate personal data about you. We take reasonable steps to ensure the accuracy of any personal data or sensitive information we obtain. We ensure that the source of any personal data or sensitive information is clear and we carefully consider any challenges to the accuracy of the information. We also consider when it is necessary to update the information, such as name or address changes and you can help us by informing us of these changes when they occur.

Data subject rights 

  1. Subject access requests

The General Data Protection Regulation (GDPR) grants you the “data subject” the right to access particular personal data that we hold about you. This is referred to as a subject access request. We shall respond promptly, and certainly within one calendar month from the point of receiving the request and all necessary information from you. Our formal response shall include details of the personal data we hold about you, including the following:

  • sources from which we acquired the information;
  • the purposes for processing the information;
  • persons or entities with whom we are sharing the information.
  1. Right to rectification

You shall have the right to obtain from us, without undue delay, the rectification of inaccurate personal data we hold concerning you. Taking into account the purposes of the processing, you the data subject, shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

  1. Right to erasure

You, the data subject, shall have the right to obtain from us the erasure of personal data concerning you without undue delay where not required to be maintained by us by law. If you do not wish us to hold the minimum personal data required for us to manage your membership of Sing Gospel we will terminate your membership. In these circumstances Sing Gospel will retain the information required by law for the relevant period.

  1. Right to restriction of processing

Subject to exemptions, you, the data subject, shall have the right to obtain from us restriction of processing where one of the following applies:

  • the accuracy of the personal data is contested by you, the data subject, and is restricted until the accuracy of the data has been verified;
  • the processing is unlawful and you, the data subject, oppose the erasure of the personal data and instead request the restriction in its use;
  • we no longer need the personal data for the purposes of processing, but it is required by you, the data subject, for the establishment, exercise or defence of legal claims;
  • you, the data subject, have objected to processing of your personal data pending the verification of whether there are legitimate grounds for us to override these objections.
  1. Notification obligation regarding rectification or erasure of personal data or restriction of processing

We shall communicate any rectification or erasure of personal data or restriction of processing as described above to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort. We shall provide you, the data subject, with information about those recipients if you request it.

  1. Right to data portability

You, the data subject, shall have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this data to another controller, without hindrance from us.

  1. Right to object

You, the data subject, shall have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you, including any personal profiling; unless this relates to processing that is necessary for the performance of a task carried out in the public interest or an exercise of official authority vested in us. We shall no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of you, the data subject, or for the establishment, exercise or defence of legal claims.

  1. Right to not be subject to decisions based solely on automated processing

We do not carry out any automated processing, which may lead to an automated decision based on your personal data.

Invoking your rights

If you would like to invoke any of the above data subject rights with us, please write to us at 84 Mill Hill Road, London, W3 8JJ addressing your letter for the attention of our Data Protection Administrator or email the same to

Use of Cookies

The Sing Gospel websites use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Sing Gospel pages, or register with Sing Gospel site or services, a cookie helps Sing Gospel to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Sing Gospel website, the information you previously provided can be retrieved, so you can easily use the Sing Gospel features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Sing Gospel services or websites you visit.

Security of your Personal Information

Sing Gospel undertakes to protect your personal information from unauthorized access, use or disclosure. Sing Gospel secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure

Changes to this Statement

Sing Gospel will occasionally update this Statement of Privacy to reflect company and customer feedback and to meet the requirements as set out in law. Sing Gospel encourages you to periodically review this Statement to be informed of how Sing Gospel is protecting your information.

Contact Information

Sing Gospel welcomes your comments regarding this Statement of Privacy. If you believe that Sing Gospel has not adhered to this Statement, please contact us at We will use commercially reasonable efforts to promptly determine and remedy the problem.

Website Terms & Conditions


By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.


We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.


Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.